Support
We're here to help you with anything you need.
Contact Support
If you need help, have questions, or want to report an issue:
📧 support@sensorystudio.online
Support Hours:
8:00 AM – 9:30 PM (Daily)
Response Times
Our team typically responds within 30 minutes to 1 hour during active support hours (8:00 AM – 9:30 PM).
In rare cases of high demand, responses may take slightly longer, but all enquiries are handled as a priority.
What We Can Help With
- Account issues or login problems
- Bug reports and technical errors
- Game-related questions
- Safety concerns or reporting users
- General enquiries
Email Strike Appeals
If your enquiry is about an email strike, contact:
Important: You must include your email address in the message. Our system verifies this before sending it to a support team member.
Before You Contact Us
- Check our Documents for policies
- Provide clear details about your issue
- Include screenshots if needed